Terms and Conditions
Access to and use of the Royal Pets AU website (the ‘Website’) is subject to the following terms and conditions. By using the Website, you are agreeing to all the terms and conditions, which we may update from time to time without notice. Please check this page regularly for any changes. If you do not wish to be bound by the Terms, you
should not access or use the Website. For any queries regarding these Terms, please
contact us at sales@royalpetsau.com.
Disclaimer
Royal Pets AU has made every effort to ensure that all information, graphics, audio, video, and other items appearing on this site (‘Content’) are correct and up to date at the time of publication. However, Royal Pets AU does not represent or warrant the accuracy or completeness of the Content and does not accept liability for any errors, omissions, or defects. Please note that the colours of products displayed on this Website may vary depending on the resolution of your screen and may not accurately depict the true colour of the item.
To the extent permitted by law, Royal Pets AU and its directors, employees, agents, and contractors exclude all liability for any consequential, indirect, or incidental loss, or for any loss of profits, income, business, or goodwill resulting from your use or access of this Website and/or from your use or reliance on the Content, whether or not caused by any negligent act or oversight on our part or by Royal Pets AU’s related entities.
Certain laws, including the Competition and Consumer Act 2010 (Cth), may imply warranties, conditions, or impose obligations on Royal Pets AU that we exclude, restrict, or modify, or that we can only exclude, restrict, or modify to a limited extent.
Where applicable, to the extent that Royal Pets AU can do so, our liability will be limited to the resupplying of the Content.
Security
Royal Pets AU does not guarantee the security of using this site or any systems used to access this site. Further information about security concerning your personal information can be found in our Privacy Policy.
Third-party Sites
The Website may contain hyperlinks to sites operated by third parties. Royal Pets AU does not control these linked sites, and therefore, we are not responsible for the content of those sites. These links are provided solely for your convenience, and Royal Pets AU’s decision to include a link does not constitute our recommendation or endorsement of the sites or the products and services they provide. You access these sites and use or purchase their products and services solely at your own risk.
Applicable Law
By accessing the Website, you accept that any disputes about this site or its Content are to be determined by the courts having jurisdiction in New South Wales, Australia, according to the laws in force in that State and subject to the application of any principle of conflict of laws inconsistent with this requirement.
As this site can be accessed throughout Australia and overseas, Royal Pets AU does not represent that the Content complies with the laws of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all applicable laws in your location.
Purchases and Payment
Customers must provide Royal Pets AU with complete and accurate details when making purchases. Royal Pets AU is not liable if we are given an incorrect delivery address at the time of purchase. Any additional expenses in correcting the order are the responsibility of the customer.
All prices quoted are in Australian dollars (AUD) and include GST. Costs related to international orders are calculated using an integrated currency converter. Royal Pets AU is not responsible for varying currency conversion rates charged by customers’ banks.
Payment is processed through Stripe. Upon checkout, customers will be redirected to the Stripe website to complete the transaction. Customers do not need a Stripe account to shop with Royal Pets AU.
Customers will receive an invoice confirming the order once Royal Pets AU receives payment. Some orders may be subject to fraud checks by the Royal Pets AU staff; therefore, customers may be required to provide additional identification to verify the transaction.
Discount Codes, Sales & Promotions
All discount codes are in AUD and cannot be used in conjunction with any other offer. Please note, discount codes cannot be used to purchase gift cards. See our Promotional Terms and Conditions for current Promotions, Discounts, and Coupons.
Order Processing
Orders are processed on business days (Monday through Saturday), excluding public holidays in New South Wales, Australia.
Customers are unable to amend or cancel orders once the order is placed.
Customers will be provided with tracking numbers once orders are shipped out.
If a parcel is not claimed or refused by the receiver, AusPost will attempt re-delivery. If AusPost and/or our team are unable to arrange a re-delivery by DHL’s cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver’s country. Consequently, there will be no refunds for parcels that are not claimed or refused.
Fraud
Royal Pets AU takes every measure against credit card fraud. If we suspect that a customer’s order may be fraudulent, we will contact the customer to confirm certain details. If the customer refuses to respond with the required information.